Our Trulawn experience has been fantastic, from Charlie sending us samples the next day to our Surveyor Mark Rendle who was there every step of the way helping us with path depths etc to the fitters Albie & Luke who were also great only stopping for me to take photos and for a very well earned drink, the whole garden was left exactly as the photo shows, we are so pleased we still can’t believe this is our garden!! Thanks again to the whole Trulawn Team.
The team of four were very professional. They introduced them selves and we got them to meet Bo the German shepherd. Right through the day they got on with the job. We noticed everybody knew what their part was and they made the area safe before starting the next part of the job. The men were very friendly and didn't mind me taking photos. Everything was tidied and clean through out the day. Ryan was extremely professional and kept his team on task. The garden was left clean & tidy.
I was worried initially as the responses from the salesman was not good. I had to chase on a few occasions to get answers when my emails went unanswered. Because of this I have only given 4 stars instead of 5 stats.
On the arranged date the installation team arrived on time despite their long journey and started promptly. They were efficient, polite and answered all of my questions. All in all I was very pleased with the installation. I now hope that the new lawn will look as good in a few years time as it does now.
Great value, quality product and professional service, but most of all the team that came and fitted it were awesome. No question was to dumb or difficult, they engaged with myself and my wife on all matters throughout which helped us make decisions. Hardworking, clean, tidy, on time, efficient, polite and engaging, which for us shone through along with the quality product and workmanship. We are very pleased all round.
Excellent service. We have had several areas of artificial grass installed over the years and none of them are as good as Trulawn. We are very happy with the grass and the children absolutely love it. I can highly recommend them and will certainly be using them again.