Trulawn Help
Wondering about an order, our products, or anything Trulawn? This is the place to start. Find the answers you need from our help and support pages below. Or give our helpful customer support a call on 0800 2100 461.
Is maintenance necessary?
ANSWERA key advantage of our artificial grass is that it is virtually maintenance free. Whilst we’re sure your Trulawn grass will give you up to 20 years of green grass perfection we offer both a workmanship guarantee on the installation and a product guarantee of up to ten years, depending on the grass, that covers fading and de-grading.
Our bestselling grass, Trulawn Supreme, is made with a polyethylene and propylene thatch so that the super soft blades stay upright. Even so, we recommend you avoid parking cars, motorbikes, or heavy vehicles on the grass for sustained periods as this will cause compaction.
We also recommend you try and keep debris and leaves off the synthetic surface, simply brush or blow these off at least once a month to prevent organic build up. If you can give the grass a brush once a month with a stiff bristle brush, this is also good for maintaining vertical grass position in the long run.
If you have pets remember to clean up any animal mess as soon as possible. After the mess is removed simply wash the area down with warm, lightly soaped water. Avoid using high strength cleaning liquids such as bleach.
But that’s not all! If you’d prefer to have a professional visit every now and again, Trulawn also offer Trulawn Refresh. This is a service designed to rejuvenate your lawn to look and feel fresher.
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