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Trulawn Help

Wondering about an order, our products, or anything Trulawn? This is the place to start. Find the answers you need from our help and support pages below. Or give our helpful customer support a call on 0800 2100 461.

QUESTION

Is there a guarantee on the product?

ANSWER

We offer an eight-year guarantee on all our grasses (landscaping and sports) as minimum, with ten-year artificial grass guarantee on specific landscaping grasses. The guarantee covers that the artificial turf will remain resistant to UV radiation and will not rot or degrade. This is based on UK climate conditions, so only applies to products sold and installed within the UK.

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