Help from Trulawn
Wondering about an order, our products, or anything Trulawn? This is the place to start. Find the answers you need from our help and support pages below. Or give our helpful customer support a call on 0800 2100 461.
Help & Support
Find answers to any questions you might have.
Ideas & Advice
Find useful articles to help transform your garden.
Need an installer?
Find your nearest installer by entering your postcode.
In the trade?
Create an account to unlock your trade benefits.
Installation Enquiry?
Want a hand installing your artificial lawn?
Free Samples?
Get 4 free samples sent directly to your door.
DIY Project?
Get all the advice and supplies you need.
Customer Service Team
When getting in touch with our Customer Service team through phone or via the contact form, we need to confirm that we are talking to the right person, so we will ask you a number of questions to verify your identity and confirm that you are the person that paid for the order.
We are open:
Monday – Friday: 9am – 5pm excluding bank holidays
We aim to respond to all enquiries within 24 hours.
Complaints
It is really important to us that you are pleased with your purchase and the service you have received from us. If there is something you are not happy with, we would like the opportunity to put this right for you.
To contact us regarding a general complaint, please complete our contact form.
Alternatively, you can contact us on 0800 2100 461.
Most Popular FAQ
How do you clean artificial grass?
Can I buy a power brush from you?
Can I buy the putting green flags and cups on their own?
Do you offer a works guarantee?
What should I do if my artificial lawn blades flatten?
What kind of maintenance is involved with an artificial lawn?
Can you install artificial grass on top of roof-felt?
Which side of the tape do you glue?
How do you stick grass onto decking?
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